Call answering for restoration companies
ExtenVox responds with empathy, records the address, incident type, apparent extent, and current conditions, then follows your rules for urgent escalation and immediate danger.
Manage on mobile
The calls behind the work
Owners may be dealing with water, smoke, sewage, or suspected mold.
Business impact: A cold or confusing response erodes trust.
How ExtenVox helps: ExtenVox uses an empathetic greeting and short, focused questions.
Some fire, structural, electrical, or health conditions may be unsafe.
Business impact: Routine intake is not appropriate for active danger.
How ExtenVox helps: Your script can direct callers to 911 or authorities and avoid unsafe advice.
Standing water, an active source, smoke, and an older concern need different handling.
Business impact: Missing context slows the response decision.
How ExtenVox helps: ExtenVox records what the caller currently observes.
Callers may ask what a policy will cover.
Business impact: Coverage promises cannot be made by intake.
How ExtenVox helps: The question is captured for a qualified human without a coverage guarantee.
A call in motion
A property owner calls after a pipe break flooded two rooms.
ExtenVox first follows the company’s immediate-danger script, then gathers the address, incident type, affected areas, and current conditions.
The caller provides contact details and any insurer or property contact information they have.
The restoration team receives a priority summary without a safety or coverage promise.
Day-to-day situations
Relevant capabilities
Cover every call or only the hours, busy lines, and unanswered calls you choose.
Answer with your company name and a greeting that sounds consistent with your business.
Use business-specific questions to understand why each customer is calling.
Collect preferred times or book a connected calendar on eligible plans.
Apply your criteria and transfer qualifying calls to the right team member.
Review the caller’s own words plus an organized summary after the call.
Receive new request details through the notification methods you configure.
Serve callers in English, French, Spanish and Portuguese on every plan, with 70+ languages on Business.
Example conversation
The wording and intake questions are customized to your business. Availability, pricing, diagnoses, and professional judgments stay with your team.
A supply line broke and two downstairs rooms are flooded.
I’m sorry this happened. If anyone is in immediate danger, please contact 911. I can collect the details for the restoration team. What is the address?
740 Elm Road. The water source has been stopped, but the floors are wet.
Thank you. Which rooms are affected, and what is the best callback number? I’ll send the current conditions using the company’s priority rules.
Business outcomes
Give distressed callers a calm first contact when the office is closed.
Provide incident type, address, affected areas, and current conditions in one summary.
Use approved emergency language and never invent insurance outcomes.
Works like your business works
No programming required. Tell us how your water, fire & mold restoration business handles calls, and configure the details that matter to your team.
See how setup worksUnlimited calls from $39/month · 14-day free trial
Unlimited calls on every plan. Pick the features your business needs, and try every Professional feature free for 14 days—no credit card.
Water, Fire & Mold Restoration FAQ
ExtenVox follows your approved safety script, which can direct the caller to 911 or the appropriate authority before routine intake.
No. It records insurance questions but does not make coverage or claim promises.
Yes. Your priority criteria and on-call transfer rules determine how qualifying calls are handled.
No. It captures what the caller observes and leaves assessment to qualified professionals.
Yes. Property type, site contact, affected areas, access details, and incident information can be included.
Let ExtenVox complement your team and keep the conversation moving.
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