Call answering for property managers
ExtenVox gives tenants, prospects, vendors, and owners a consistent response while identifying the property, unit, caller, request type, and next destination.
Manage on mobile
The calls behind the work
A maintenance message without property and unit details is incomplete.
Business impact: Teams lose time finding the correct tenant and location.
How ExtenVox helps: ExtenVox captures property, unit, resident name, and request details.
A leak, loss of heat, and a routine repair require different handling.
Business impact: On-call staff may be interrupted unnecessarily—or too late.
How ExtenVox helps: Your criteria determine priority, transfer, and notification.
Prospects, residents, vendors, and owners share the same line.
Business impact: New leasing opportunities can get lost in an operations queue.
How ExtenVox helps: Caller intent routes each summary to the right team.
Contractors may call about access, invoices, or scheduled work.
Business impact: Important coordination details are scattered.
How ExtenVox helps: Recordings and summaries keep interactions organized.
A call in motion
A resident calls after hours about water coming through a ceiling.
ExtenVox collects the property, unit, resident name, callback number, and current conditions.
Configured emergency criteria determine whether to transfer to on-call maintenance.
The appropriate team receives the transcript and property-specific summary.
Day-to-day situations
Relevant capabilities
Cover every call or only the hours, busy lines, and unanswered calls you choose.
Answer with your company name and a greeting that sounds consistent with your business.
Use business-specific questions to understand why each customer is calling.
Collect preferred times or book a connected calendar on eligible plans.
Apply your criteria and transfer qualifying calls to the right team member.
Review the caller’s own words plus an organized summary after the call.
Receive new request details through the notification methods you configure.
Serve callers in English, French, Spanish and Portuguese on every plan, with 70+ languages on Business.
Example conversation
The wording and intake questions are customized to your business. Availability, pricing, diagnoses, and professional judgments stay with your team.
I’m in Unit 204 at Riverside, and water is dripping from the ceiling.
I’m sorry you’re dealing with that. I’ll gather the details for the on-call team. What is your name and best callback number?
Maya Chen, 555-0187. It started about ten minutes ago.
Thank you, Maya. I’ll mark the property, unit, and current condition and follow Riverside’s after-hours escalation rules.
Business outcomes
Attach building and unit context to resident, prospect, and vendor calls.
Treat leaks, heat issues, and other urgent conditions according to management policy.
Give prospects a professional response even when the office is closed or busy.
Works like your business works
No programming required. Tell us how your property management business handles calls, and configure the details that matter to your team.
See how setup worksUnlimited calls from $39/month · 14-day free trial
Unlimited calls on every plan. Pick the features your business needs, and try every Professional feature free for 14 days—no credit card.
Property Management FAQ
Yes. It can ask for the property and unit, then use your instructions for that request type.
Yes. Configure qualifying criteria, transfer destinations, and after-hours rules.
It can answer the business and property FAQs you provide and capture tour or availability requests.
Recordings, transcripts, and summaries can preserve the caller, property, and purpose of the call.
Professional and Business plans support English, Spanish, and Portuguese, including language switching during a conversation.
Let ExtenVox complement your team and keep the conversation moving.
View Plans+1 (888) 808-3844
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