Refunds and 30-Day Job Guarantee

1. Overview

This Refunds and 30-Day Job Guarantee Policy applies to subscription fees, telephone-number charges and other purchases made directly from ExtenVox. Every plan includes unlimited calls under our Fair Use Policy: there are no per-call, per-minute or overage charges. Purchases made through a reseller or another provider are subject to that provider’s refund policy.

2. Digital service; no physical returns

ExtenVox provides a digital, subscription-based service. We do not ship physical goods, so there are no products to return. References to “returns” on this page concern cancellation of access and any related refund.

3. Free trial

The 14-day free trial includes every Professional feature for up to 25 answered calls or 100 AI minutes, whichever comes first. No payment method is required and nothing is charged unless you choose a plan. If you save a card during the trial, your first charge happens when the trial ends, and you can remove it or cancel before then from your dashboard. One free trial is available per business.

4. 30-day job guarantee

No job in 30 days? You don’t pay. If ExtenVox doesn’t capture at least one job in your first 30 days as a paying customer, we refund your first payment in full—monthly or annual—including taxes charged on that payment.

• What counts as a job: an appointment booked on a call answered by ExtenVox, or a service request with the caller’s name, phone number and a description of the job, logged in your dashboard. Spam, robocalls and calls under 15 seconds never count.
• Window: 30 days starting on the date of your first successful payment. Trial days are not part of the window.
• Eligibility: new customers only, once per business. Your ExtenVox number must have been set up to receive calls during the window. Accounts suspended or closed for violating our Terms, Acceptable Use Policy or Fair Use Policy are not eligible.
• How to request: use the Request guarantee refund button on the Plan & Usage page, or email contact@extenvox.com, within 7 days after the window ends.
• Timing: we confirm eligibility and issue the refund, usually within 5 business days. Your bank may take another 5–10 business days to post it. Issuing the guarantee refund cancels the subscription.

Full details are in the 30-Day Job Guarantee.

5. Canceling a subscription

You may cancel your ExtenVox subscription at any time, online, from the Plan & Usage page of your dashboard (“Manage plan & payment”). Cancellation stops the next automatic renewal and takes effect at the end of the current paid billing period; you can keep using the Services until then.

Stopping call forwarding, disconnecting an integration, or not using the Services does not by itself cancel a subscription. If you cannot access your dashboard, email contact@extenvox.com and we will cancel for you.

6. Other refund reviews

Apart from the 30-day job guarantee, subscription fees are generally non-refundable once a billing period begins, except where required by law. We will review requests involving:

• A duplicate ExtenVox charge.
• An incorrect plan amount caused by a confirmed billing error.
• A charge made after a cancellation that was completed before the renewal date.
• A Service that ExtenVox did not provide because of a confirmed account or billing error.
• Another situation in which applicable law requires a refund.

Submitting a request does not guarantee approval. We may ask for information reasonably necessary to verify the account, payment, cancellation or reported issue.

7. Charges that are generally non-refundable

Unless covered by the 30-day job guarantee, required by law or caused by a confirmed ExtenVox billing error, the following are not refundable:

• Partially used subscription periods, monthly or annual.
• Custom setup, development, integrations, number porting or professional services already performed.
• Promotional credits, account credits or complimentary service.
• Taxes, bank fees, carrier fees or third-party charges that ExtenVox cannot recover (other than taxes refunded with a guarantee refund).
• Accounts suspended or terminated for fraud, abuse, unlawful use or a material violation of the Terms of Service.

8. How to request a billing or refund review

Email contact@extenvox.com promptly after noticing the charge. Include:

• Your account name and account email address.
• The plan and charge you want us to review.
• The charge date and amount.
• A short explanation and any relevant invoice, cancellation confirmation or supporting information.

Please do not email full payment card numbers, account passwords or sensitive caller information.

9. Approved refunds

Approved refunds go back to the original payment method unless another method is required by law or agreed in writing. The time for the credit to appear is determined by the payment provider or financial institution. Apart from guarantee refunds, an approved refund does not cancel an active subscription unless we confirm cancellation separately.

10. Policy changes

We may update this Policy as our plans, billing practices or legal requirements change. Updates will be posted on this page with a revised “Last updated” date. The Policy in effect when a charge occurred generally governs that charge, unless applicable law requires otherwise.