Call answering for electrical contractors
ExtenVox captures what the caller sees—such as flickering lights, breaker trouble, or an installation request—without attempting a diagnosis or giving unsafe instructions.
Manage on mobile
The calls behind the work
Callers may report burning odors, heat, sparks, or a partial outage.
Business impact: Casual advice over the phone can be unsafe.
How ExtenVox helps: ExtenVox follows your approved script and escalates immediate danger under your rules.
Repair calls compete with panel, EV charger, commercial, and new-construction inquiries.
Business impact: Valuable project leads can be mislabeled or delayed.
How ExtenVox helps: Industry-specific intake identifies the request before it reaches your team.
The phone rings while electricians are testing or working at a panel.
Business impact: Interruptions reduce focus and unanswered calls cost work.
How ExtenVox helps: ExtenVox answers and gathers facts while the electrician stays on task.
Callers often cannot clearly describe the scope of an outage.
Business impact: Dispatch receives incomplete context.
How ExtenVox helps: Configured questions capture what areas are affected without diagnosing the cause.
A call in motion
A homeowner reports flickering lights in two rooms.
ExtenVox asks for the address, callback number, affected areas, and any conditions listed in your safety script.
The call is categorized as service, estimate, or potential priority using your criteria.
A qualified electrician receives the exact caller report and summary.
Day-to-day situations
Relevant capabilities
Cover every call or only the hours, busy lines, and unanswered calls you choose.
Answer with your company name and a greeting that sounds consistent with your business.
Use business-specific questions to understand why each customer is calling.
Collect preferred times or book a connected calendar on eligible plans.
Apply your criteria and transfer qualifying calls to the right team member.
Review the caller’s own words plus an organized summary after the call.
Receive new request details through the notification methods you configure.
Serve callers in English, French, Spanish and Portuguese on every plan, with 70+ languages on Business.
Example conversation
The wording and intake questions are customized to your business. Availability, pricing, diagnoses, and professional judgments stay with your team.
The lights in our kitchen keep flickering.
I can collect the details for a qualified electrician. What is the property address, and when did you first notice it?
It started tonight at 86 Lake Street.
Thank you. I’ll follow the electrical company’s call-handling rules and send your report to the team. What is the best callback number?
Business outcomes
Use approved questions and escalation language on every service call.
Separate troubleshooting requests from panels, chargers, construction, and commercial estimates.
Let electricians focus while the caller’s own description is captured accurately.
Works like your business works
No programming required. Tell us how your electrical business handles calls, and configure the details that matter to your team.
See how setup worksUnlimited calls from $39/month · 14-day free trial
Unlimited calls on every plan. Pick the features your business needs, and try every Professional feature free for 14 days—no credit card.
Electrical FAQ
No. It records the caller’s observations and follows your approved intake and escalation instructions.
You configure the safety message and escalation rules, including directing callers to 911 or the appropriate authority when there is immediate danger.
Yes. It can gather the property, project, timing, and contact details for an electrician to review.
Yes. Call transfer rules can route qualifying calls to designated team members.
Professional and Business plans can schedule into a connected calendar when your availability and rules are configured.
Let ExtenVox complement your team and keep the conversation moving.
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