Call answering for independent repair shops
ExtenVox answers while the front desk is helping customers, capturing the driver’s name, vehicle year, make, model, reported concern, and preferred visit time.
Manage on mobile
The calls behind the work
Advisors are checking in drivers, writing work orders, and speaking with technicians.
Business impact: New appointment calls roll to voicemail.
How ExtenVox helps: ExtenVox captures the vehicle and concern while staff helps the customer in front of them.
A message that says “brake noise” may omit the year, make, model, and callback number.
Business impact: Advisors spend another call rebuilding intake.
How ExtenVox helps: Consistent questions create a more useful service request.
Customers call for updates while advisors are coordinating active repairs.
Business impact: Frequent interruptions slow communication for everyone.
How ExtenVox helps: ExtenVox takes a precise status message for the assigned advisor.
Drivers often expect a firm price before inspection.
Business impact: Guessing can create the wrong expectation.
How ExtenVox helps: ExtenVox records the request without diagnosing or promising price.
A call in motion
A driver calls about a brake noise and asks for an appointment.
ExtenVox collects the driver’s contact details, vehicle year, make, model, and their description of the concern.
The caller requests a drop-off or appointment time.
The shop receives a complete intake summary without an automated diagnosis or price promise.
Day-to-day situations
Relevant capabilities
Cover every call or only the hours, busy lines, and unanswered calls you choose.
Answer with your company name and a greeting that sounds consistent with your business.
Use business-specific questions to understand why each customer is calling.
Collect preferred times or book a connected calendar on eligible plans.
Apply your criteria and transfer qualifying calls to the right team member.
Review the caller’s own words plus an organized summary after the call.
Receive new request details through the notification methods you configure.
Serve callers in English, French, Spanish and Portuguese on every plan, with 70+ languages on Business.
Example conversation
The wording and intake questions are customized to your business. Availability, pricing, diagnoses, and professional judgments stay with your team.
I have a 2019 Honda Accord and the brakes started squealing. Can I bring it in?
I can help request an appointment. May I have your name, callback number, and the mileage if you know it?
Jordan Lee, 555-0142, about 72,000 miles.
Thanks, Jordan. What day works best? I’ll send the shop your vehicle details and the concern. A technician will handle any diagnosis or estimate.
Business outcomes
Capture vehicle and concern details before the car reaches the shop.
Let advisors focus on the driver in front of them without losing the caller.
Collect estimate questions while leaving diagnosis, parts, price, and completion timing to the shop.
Works like your business works
No programming required. Tell us how your auto repair business handles calls, and configure the details that matter to your team.
See how setup worksUnlimited calls from $39/month · 14-day free trial
Unlimited calls on every plan. Pick the features your business needs, and try every Professional feature free for 14 days—no credit card.
Auto Repair FAQ
No. It records the driver’s description and vehicle details so a qualified technician can evaluate the concern.
Only fixed information you explicitly configure can be shared. It will not invent an estimate or promise a final price.
Yes. Vehicle details, mileage, callback number, and reported symptoms can be part of your intake.
It can take an organized status message and route it to your team; it does not invent repair progress.
Professional and Business plans can book to a connected calendar using your configured availability.
Let ExtenVox complement your team and keep the conversation moving.
View Plans+1 (888) 808-3844
00:00